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Frequently Asked Questions
Find answers to your questions, alternatively contact us with your query.
The way the user's end device connects to the overall network differs between wired and wireless networks, as the names suggest. Data flows through cables in a wired network. The cables connect one end to an interface card in an end device and the other end to an Ethernet port on a network switch or router.
Data flows over the air via radio waves in a wireless network. These signals are sent from the end device to a network-connected wireless access point. This enables users to roam freely, untethered by wires or cables. To support the wireless access points, the wireless network still requires wired hardware components such as Ethernet switches.
Many organizations are transitioning or have transitioned to a wireless network infrastructure. Even before the global health crisis, businesses with an increasing number of users found it easier to expand network access by using wireless-enabled devices rather than installing new cable connections.
Another change in network infrastructure was triggered by the global health crisis: the rise of the hybrid workplace. The hybrid workforce is made up of both in-office and remote workers. Workers can be on-site or off-site for all or part of the time. Wireless network infrastructure is critical for supporting the hybrid workplace environment, allowing employees to access the network reliably and securely from any device, at any time.
The rapid adoption and development of apps for collaboration and communication necessitates a broader acceptance of wireless network infrastructure. Wireless internet access, as well as key applications and resources, helps all employees in any workplace, hybrid or traditional, stay productive.
A fibre-optic infrastructure is a network that uses light to transmit data over a fibre. The use of light not only speeds up data transfer, but it also provides a reliable medium that is not affected by electromagnetic interference or other physical factors. The fibre optic medium also enables data transmission over long distances. What does all of this mean? I can get the data I need more quickly, and the transmission is more reliable than traditional electrical transmission.
Other transmission mediums use copper wires, which suffer from attenuation, signal loss, and distortion. There is no doubt that a fibre-optic infrastructure is a better option for long-distance, high-speed, and/or high-bandwidth connections.
Fibre is faster!
To put it simply, fibre-optic data transfer is quick. The standard method of measuring data transfer is through bandwidth: bandwidth is currently measured in megabits, gigabits, and terabits of data per second (Mbps, Gbps, or Tbps).
Because light is the primary mode of data transfer, today's bandwidth availability is enormous. Copper cable transfer currently tops out at around 40 Gbps. In fact, the bandwidth limits imposed on fibre are now measurable in hundreds of terabits per second. Who knows how fast our data will travel in the future with advanced compression and other techniques.
Fibre Optic reaches greater Distances
Waveform signals weaken over longer distances in both copper and fibre-optic signalling. However, when the reach of both is compared, fibre cables can transmit data over much greater distances. The increased reach of fibre eliminates the need for additional signal boosters or other equipment, which introduces additional interference and delay.
It is limited and suffers a 90%+ signal loss over short distances due to attenuation on copper-based medium. Depending on signalling and cable type, fibre-optic cabling can transmit up to 2,000 miles.
Fibre Optics for the future
The amount of data we consume grows by the day. The need for more bandwidth is nearly insatiable. It is critical to have information delivered quickly and reliably. Because fiber-optic infrastructure allows for faster delivery and more bandwidth, it helps to future-proof and extend your investment.
Cost-Efficiency
A well-designed network, as previously stated, provides users with high-level performance, increased resiliency, and more room for business growth. Having said that, it is obvious that a successful network can assist organizations in becoming more cost-effective. When business owners plan out their network design, they not only meet the technical specifications, but they can also ensure that their network design is within their budget.
A successful network will not only improve your company's performance; it will also improve your employees' user experience. And, regardless of the size of your business, a well-designed network design plan is required to optimize your business operations. Obtain the appropriate network infrastructure and tailor it to your needs with the assistance of experts.
Our mission at Octopi Smart Solutions is to provide not only a quick and dependable internet solution, but also prompt support and assistance when needed. Our primary focus is on post-sale service delivery and a hands-on approach to support. Our support centre has a large team of specialists in all fields and can provide you with prompt and satisfactory assistance when you require it. Our team has years of experience in the connectivity field and is well-equipped to deal with any challenges or problems that may arise.
Each of the solutions has a place depending on the area and the solution required. Fibre would be the first choice where it is available due to its low cost, low latency, and high bandwidth. However, there are areas where Fibre is not available, making it an ideal location to use our cutting-edge WISP Internet or LTE solutions. We provided redundancy on all of our services where possible by using multiple mediums to deliver internet service if one failed.
Octopi Smart Solutions WISP is fully owned and operated by Octopi Smart Solutions ISP, allowing them to provide any speed or service across the WISP network because they have complete control from start to finish. Octopi Smart Solutions can efficiently route traffic to improve performance and internet experience for all WISP customers. Octopi Smart Solutions WISP POPs all have multiple redundancies and power backups for when the power goes out. Octopi Smart Solutions uses a variety of mediums to provide upstream internet to POPs, ensuring maximum uptime.
Octopi Smart Solutions has a website with Coverage Maps, Online Signup and Information regarding all of the services Octopi Smart Solutions delivers. https://octopismart.co.za
Octopi Smart Solutions is proud to offer cutting-edge service support and has several platforms for customers to use if they need help. We have a customer portal where customers can gather information about usage, speeds, and connection statistics. Our support centre can be reached through a variety of channels, including phone, WhatsApp, email, and an online portal.
Octopi Smart Solutions primarily uses Mikrotik routers or Sophos and Fortinet Firewalls as business routers; however, business customers may provide their own router and/or firewall if they so desire. Residential customers Octopi Smart offers a variety of router brands, allowing them to manage the router and configure and change settings as needed. All of our routers are free to use, so there are no fees for customers to connect.
Allow our certified engineers to come out and conduct a full site survey so we can accurately determine what is required.
We supply various indoor and outdoor security cameras with weatherproof features including floodlight cameras, solar-powered cameras, and video doorbells. The range to choose from includes standalone cameras, security system cameras, wired, wireless, IP, CCTV, fixed, PTZ (pan, tilt, zoom), motion detectors, dome and bullet cameras, available in various image clarity (SD, HD, FHD, QHD, and UHD).
That is determined by the type of camera and its resolution. The difference between continuous and motion recording also contributes to recording time.
Analogue cameras are the most common type of camera used in CCTV systems. It sends video to VCRs or DVRs via cable. IP cameras are any digital cameras that send data over a cable to be stored in a network. IP cameras have a significant advantage over analogue cameras.
- It is less difficult to install.
- High image resolution
- Enhanced security
Cloud computing is defined as the process of storing, managing, and processing data on a network of remote servers hosted over the internet rather than hosting it locally. Essentially, cloud computing is the use of someone else's infrastructure and hardware, reducing the amount of capital investments required by your business.
Many businesses fail to consider what they may need to put in place before moving to the cloud. Preparing to migrate to the cloud is, for the most part, straightforward, and only requires the assistance of a Cloud Service Provider. However, one of the most important factors to consider is your network bandwidth. Because cloud computing places a strain on local internet connections, you may want to consider upgrading your bandwidth or investing in SD-WAN technology to improve connectivity.
Because one of the primary benefits of working with a cloud service provider is that they handle all aspects of your cloud transition, you should not need to hire additional staff when moving to the cloud. However, having some IT expertise on staff can help to smooth the transition. If you do not already have an IT team, consider hiring one to help you take advantage of the services provided by cloud providers and to provide advice.
It all depends on how many telephones we install and if we have access to all of the offices, but we can assure you that we will only turn off your old equipment once the new equipment is installed to minimize downtime.
You keep your numbers; we will apply to have them transferred to us. This is known as porting. It usually takes 21 working days from the day the document is submitted.
We will need the following:
- ID copy of the Director
- Letter on Letter Head
- Last Supplier invoice
Yes, we will provide you with a Geographical new number.
We have a remote centre that is open Monday through Thursday from 07:30 to 16:30 and Friday from 07:30 to 16:00.
If your lines go down after hours, please contact our after-hours remote desk at 087 056 0740.
Many of our machines now support Wi-Fi. Check the specifications of the model that you have purchased to see if it is Wi-Fi compatible. All features and facilities will be listed in the printer handbook, as well as on our website. Another quick way to see if your machine is Wi-Fi compatible is to look at its name. If the title of your machine includes the letter 'W,' as in HP Pagewide P57750dw, it is likely that the machine has Wi-Fi capabilities. In some cases, the 'W' may stand for something else, so keep in mind that this may not be applicable to every printer. However, in general, this is a fairly reliable indicator; however, always double-check to be absolutely certain.
In general, a visible vertical line down your page after printing indicates that the image drum in the machine is damaged. It could also indicate that the machine is nearing the end of its useful life. Check the printer's page count or perform a quick maintenance check to ensure that the machine doesn't simply need to be cleaned. If this does not resolve the problem, please contact our support team.
Dots on the page are usually an indication that the printer needs to be cleaned. Paper dust, glue, and other contaminants can accumulate inside the machine and damage the drum's surface. Toner can build up or stick to these areas of the drum, resulting in black dots on the paper. For assistance, please contact our support team.
If the paper you've put in the machine is jamming, it could be for a variety of reasons. The two most common causes of this problem are a) cheap paper and b) excessively thick paper. To avoid future paper jamming problems, conduct research to determine which papers are and are not compatible with your machine. Most machines accept paper thicknesses ranging from 80gsm to 120gsm. If this does not resolve the problem, please contact our support team.
GSM is an abbreviation for 'Grams per Square Metre,' and it is a term that is frequently used when discussing media thickness.
Some operating systems, particularly those that are older or out of date, may not be supported by your new machine. We usually recommend that printers be replaced after about three years. Of course, this is entirely dependent on how frequently you use the printer. However, newer machines are less likely to support older operating systems. The best way to find out if your operating system is supported is to look at the printer's specifications. All of this information will be available on our website or in the printer's handbook.
If you're having trouble scanning to a network, it's most likely due to a connectivity problem. Check to ensure that everything is properly connected before attempting again. If the problem persists after you have troubleshooted it, you should contact our support desk directly to report it. A network connectivity failure, on the other hand, is usually easily resolved. If this does not resolve the problem, please contact our support team.
If you are unable to scan to your PC, this is usually due to a failure in connectivity. To begin, ensure that the two devices are connected to one another. Some older computer systems are incompatible with new printing devices, so if you've had your computer for a long time or it's running an outdated operating system like Windows 7, this may not work. If, after troubleshooting, the problem persists, please contact our support team as soon as possible. If this does not resolve the problem, please contact our support team.
In general, if the colour toner has run out, you cannot print in black.
If your printer takes a long time to start, this could indicate a problem with the connection or a faulty file. To fix this, you must address every possible flaw. To begin, ensure that everything is properly connected. Examine the settings on your PC, laptop, or mobile device to ensure that everything is properly connected. If the connection appears to be stable, ensure that the file is secure. If there is a problem with the file, the document will most likely not print. Simply double-clicking the file to open it is a quick and easy way to test this. If an error message appears and the file does not open, there is a good chance that it is corrupt. If this does not resolve the problem, please contact our support team.
In a nutshell, this refers to how long you are covered on your machine. For example, if your machine has a 3-year manufacturer warranty and fails within that time frame, you are entitled to a full refund or replacement from the manufacturer. The majority of our machines are covered by lengthy warranties, providing our customers with much-needed peace of mind.